Shipping policy

Order Processing

All orders are processed after payment has been received and confirmed. Once your order has been fulfilled and dispatched, you will receive a confirmation email with tracking details (if applicable).

Please allow 1–2 business days for order processing unless otherwise stated.

Delivery Timeframes

Orders are delivered within 3–6 business days after fulfilment.

Please note that these timeframes are estimates only and may vary depending on carrier delays, network congestion, peak periods, or unforeseen circumstances.

Shipping Delays

While we work hard to ensure timely delivery, we are not responsible for delays caused by:

• Courier service disruptions
• Public holidays
• Severe weather events
• Incorrect or incomplete shipping addresses
• High-volume periods (e.g., sales, holidays)

If your order is significantly delayed, please contact us and we’ll be happy to assist.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. We are not liable for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping details, please contact us immediately. We cannot guarantee changes once an order has been processed.

Lost or Damaged Items

If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us with your order number so we can investigate the issue with the carrier.